50 Shades of Jay # 33 – Mechanics of Reputation Management
Most business owners and professionals don’t look at technology and the internet as their worst enemy – but undeservedly, unknowingly, and intangibly, it can be dangerous to your business health and wealth. So too can be voicemail, auto-responses, and customer service departments in far away places, or under-performance on service calls, or lateness of appointments, or poor, late, or non-responses to buyer questions, requests, or complaints.
Your business reputation is exposed and threatened daily – no, make that hourly – no actually, minute by minute by an unimaginable spectrum of actions, inactions, people or happenings that occur in every phase in every iteration of communication or transaction, not only you personally, but to everybody associated with you.
This 33rd addition to the shades family was created both to shine light upon and combat these issues. It includes the complete PDF version of a rather thought-provoking new book by one of our own trusted providers, Tyler Collins, titled: Mechanics of Online Reputation Management: Repair & Control Your Name or Brand Reputation Online. Also included is a two-hour audio and transcript of the interview I conducted with Stephen M.R. Covey – world’s leading authority on business trust building.
Mechanics of Online Reputation Management: Repair & Control Your Name or Brand Reputation Online by Tyler Collins
Two-hour audio and transcript of the interview I conducted with Stephen M.R. Covey – world’s leading authority on business trust building
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